FAQs
Got Questions? We’ve Got Answers.
Explore our frequently asked questions about plumbing, water treatment, inspections, service areas & more — so you know exactly what working with us is like
General Plumbing
Start by checking one faucet — unscrew the aerator (the little screen at the tip) and rinse out any grit. If it’s the whole house, check that your shutoff valve is fully open. Sometimes the issue is a clogged pressure-reducing valve or buildup in old pipes.
👉 If cleaning the aerator doesn’t solve the issue, we can test your system to identify the actual cause.
First, check if your neighbors also lost water (could be a township issue). If it’s just your home, see if the main shutoff valve was accidentally closed. Well owners: check your breaker box to make sure the well pump has power.
👉 If you still can’t find the cause, give us a call — we’ll track it down.
That noise is often called “water hammer.” Try shutting off your main water valve and draining all the faucets in the house, then turning the water back on. This can reset the air chambers in your plumbing.
👉 If the banging continues, you may need a water hammer arrestor or valve replacement — we can help with that.
We don’t recommend it. These chemicals are harsh on pipes and can be dangerous if a plumber later has to work on that line. Instead, try a small plunger, a drain snake from the hardware store, or even a wet/dry shop vac to suck the clog out.
👉 If those DIY tricks don’t do it, we’ve got bigger tools that will.
Drains & Sewer
For sinks: run hot water and baking soda/vinegar every few weeks. For showers: use a hair catcher over the drain and clean it regularly. Keep grease and coffee grounds out of kitchen drains.
👉 If you keep fighting the same clog, it might be deeper in the line — that’s when we step in.
Snaking breaks a clog apart. Hydro jetting scrubs the pipe walls clean with high-pressure water — it’s like power-washing your drains.
👉 For stubborn, repeat clogs, hydro jetting is often the best long-term fix.
If you’ve had multiple clogs, slow drains, or are buying a home, yes. A camera inspection shows you exactly what’s going on underground.
👉 If you’re curious, we can record the video for you so you see what we see.
Water Treatment
Signs of hard water: spots on dishes, scale on faucets, dry skin. A simple home test kit from a hardware store will confirm hardness levels.
👉 If the test shows hard water and you want a long-term fix, we install and maintain softeners.
Check your brine tank every 2–3 months. Keep it ½ to ⅔ full. If you see a hard crust (salt bridge), carefully break it up with a broom handle.
👉 If salt bridges keep forming, we can help troubleshoot why.
It’s when salt hardens on top, making it look full even though there’s no salt water (brine) underneath. This means your softener isn’t actually softening water. Breaking up the crust usually fixes it.
Home Protection
Open cabinet doors under sinks on cold nights, let faucets drip, and insulate pipes in unheated areas. If a pipe does freeze, warm it slowly with a hair dryer (never an open flame).
👉 If a frozen pipe bursts, shut off your main water valve and call us right away.
Every couple of months, pour water into the pit until the pump kicks on. Clean out any debris around the float. Consider adding a battery backup in case of power outages.
👉 If your pump is 7–10 years old, it’s a good idea to plan for a replacement.